QuickBooks is a small business accounting utility that offers a range of useful web-based functionality, including advanced emailing features, online banking, electronic payment, remote access capabilities, and the like. With QuickBooks, you can import data from Excel spreadsheets and enjoy the additional employee time tracking options. QuickBooks is a comprehensive and cost-effective solution to manage all your business finances in one place. It keeps track of your business activities and saves all key business information inside a ‘.QBW’ file, also known as QuickBooks company file. This file contains sensitive information and is easily subject to corruption due to various reasons, including malware attack, header damage, abrupt termination of QuickBooks, etc. As a consequence, you lose access to all data in your QuickBooks company file.
For instance, you may run across the below mentioned error while trying to restore a QuickBooks backup file:
‘(-6000,-816): QuickBooks was unable to open the company file because the file is in use. Another person may be in the process of opening the company file.‘
The above error indicates that QuickBooks is unable to access your company file because of a conflicting scan by Symantec Endpoint Protection. The problem may also surface if your company file is in use by another application or is damaged.
To fix the above issue, you should implement a centralized exception policy for the server’s client. As a result, the Symantec Endpoint Protection scan would not interfere with the QuickBooks operations and cause issues during the loading of your company file.
You may also try to refresh the server settings yourself for resolving the issue. To do this, follow the given procedure:
- Initially, reboot the system hosting QuickBooks company file.
- Start QuickBooks Database Server Manager on the server and ensure that the ‘Folders that contain QuickBooks company files’ applet is showing the company files shared folder.
- Take a copy of the company file stored on the server to the local computer.
- Open this file and then copy it back to the same folder, but with a different name.
- Scan the file you just renamed using the QuickBooks Database Server Manager.
- Finally, open the QuickBooks company file on the server from a local computer.
If you still fail to access your QuickBooks company file, take help of professional QuickBooks repair tools. These utilities run a comprehensive scan against the corrupt QuickBooks database (‘.QBW’ file) to recover all your crucial business data. Moreover, they support recovery from all editions of QuickBooks 2012, 2011, 2010, 2009, 2008, and 2007.